We reserve the right to remove items from the online ordering portal at any time and reserve the right to add/remove or update any material or content of this portal. Although we will do our best to complete every order with you, there may be exceptional circumstances which lead us to refuse your order, which we reserve the right to do at any time.

We have no liability to you or to third parties if we judge that we should refuse an order or if we remove items from our portal. We have no obligations to anyone if we remove, add, update our materials or products on the online portal.

Your right to return the item(s) ordered

As a customer, you have the right to return the item within 14 calendar days based on Article 37 of Law 9902, dated 17.04.2008 “On Consumer Protection”.

The item(s) ordered must be returned to the address specified by Neo Albania, with its packaging and packaging, unused and accompanied by all accessories, different instructions for use (if any), original tax receipt proving the purchase of the article. Without the ORIGINAL TAX coupon neither exchange nor return of items is allowed.

Returned products that have deficiencies, damages, are used or dirty will not be accepted by Neo AlbaniaThe customer will be reimbursed for any costs as a result of the commercial relationship with Neo Albania

Returns/Exchanges

If you want to return an item/items within the period mentioned in point 7 of these Terms, you can only return the item via courier to the Neo Albania warehouse. The shipping costs for returning the item will be yours if the item meets all the conditions of its physical condition but you are returning it because you don’t like it or change your mind about the order placed. In case the item is damaged or physically not the same as what you ordered then the shipping costs for returning the item are our responsibility and will be covered by us.

Please note that if you want to return the item, you must have taken care of it while in your possession. This means that you must keep the original packaging, wrappers or any other information and supplementary papers that came with the item.

Exchanges can happen with items of the same/higher value (you will hand over the money difference to the courier when he brings the item) or lower (the courier will hand over the item and the money difference).